In recent years, telehealth, or the use of video conferencing technology for healthcare, has grown in popularity. However, the significance of eye contact is a factor that is frequently disregarded in this situation. According to recent studies, maintaining eye contact while on a video conversation can greatly enhance patient and healthcare provider engagement and communication overall.
According to a recent study from the University of California, patients report better levels of trust and satisfaction with the care they received when medical professionals make eye contact with them during video consultations. According to the study, making eye contact with the clinician fosters a feeling of involvement and connection, which improves the patient-provider relationship.
The effectiveness of the consultation as a whole is improved by eye contact, according to a different study from the University of South Wales. According to the study, healthcare professionals who maintained eye contact more frequently during telehealth consultations were better able to persuade patients to accept and follow treatment regimens.
Making eye contact with patients during video chats has been found to have significant benefits on patient satisfaction and communication, in addition to lowering their levels of worry and apprehension. According to a University of Texas study, when patients and their healthcare professional make eye contact, it can help to lower self-consciousness and foster a feeling of ease and trust.
In conclusion, maintaining eye contact during telehealth video sessions can greatly enhance engagement, communication, and lessen patients' feelings of apprehension and dread. During telehealth consultations, healthcare professionals should be encouraged to make eye contact and should employ technologies that support it. The advantages are apparent, as recent research demonstrates. Patients should be encouraged to maintain eye contact with their healthcare providers during telehealth consultations as it can improve communication and lead to better outcomes.