The app does not see my camera

Work through these in order

1. Close other video apps. Only one app can use the camera at a time. Quit Zoom, Teams, Meet, FaceTime and any browser tab with camera access, then reopen iContact Control.
2. Check the arm is down. With the arm folded up, the Secure Switch cuts power to the camera and microphones. Nothing will detect it.
3. Plug directly into the computer. Hubs, docks and monitor USB ports often cannot supply enough power. Use a port on the computer itself.
4. Check app permissions. See the Mac or Windows install article for the exact permission steps.
5. Restart the app. Quit it fully rather than just closing the window, then reopen.
6. Reinstall the latest version. Get the current build from the download page.

Still not working?

Email support@icontactcamera.com with your computer type, operating system version, and whether the camera works in another app.