Política de envío

Order processing

We process and ship orders Monday through Friday, excluding weekends and public holidays. Orders placed after business hours, at a weekend, or during a holiday are processed on the next business day.

Where your order ships from

We hold stock in several warehouses. When your order is placed, we ship it from whichever location can get it to you soonest.

That is usually the warehouse nearest you. Occasionally it is not — if an item is not available locally, shipping it from another of our warehouses gets it to you sooner than waiting for local stock to be replenished. In that case your parcel travels further and spends longer in transit, but arrives earlier than it otherwise would.

Your tracking information will show where your parcel originated.

Your order may arrive in more than one parcel

Items from the same order can ship separately. Cameras and accessories are not always held in the same location, so they may travel on different carriers and arrive on different days.

Each parcel has its own shipping confirmation email and its own tracking link. If part of your order arrives first, check your inbox for a second tracking email before contacting us.

Delivery estimates

Delivery time depends on where your order ships from, your destination, the service selected at checkout, the carrier, and customs processing on cross-border shipments.

• Shipped locally — most orders arrive within 1–3 business days of dispatch.
• Shipped from another region — estimated transit is 4–15 business days depending on your location and local customs processing.

These are estimates, not guarantees. Your tracking link always carries the carrier's most current expected delivery date, which is more accurate than any estimate we can give in advance.

Shipping cost

Shipping is free to the United States, Canada, the United Kingdom, the European Union, Australia and Japan.

For all other destinations, shipping is $8, and free on orders over $100.

Where we ship your order from a different region to get it to you sooner, we do not charge you more for it. The shipping price you saw at checkout is the price you pay.

Tracking and notifications

Once your order ships, we email you a tracking number and a link to your order status page. Please allow 24–48 hours for tracking to become active — the number is issued when the label is created, which is before the carrier physically scans the parcel.

Gaps of several days between carrier scans are normal during transit, particularly on longer routes and while a parcel clears customs.

Carriers

We use major carriers including DHL, FedEx, UPS and USPS, along with regional carriers where appropriate. The carrier for your order depends on where it ships from and the service selected at checkout, and is named in your shipping confirmation.

Taxes and duties

Your checkout total shows every charge we collect. Where import duties or taxes are not collected at checkout, they are charged by your country and are due on receipt. The carrier will usually contact you for payment, and may add its own handling fee, before releasing your parcel.

United Kingdom and European Union. VAT and any import duties are calculated and charged at checkout, so the total you pay is the total. There is nothing further to pay on delivery.

All other destinations. Sales tax is calculated and charged at checkout where it applies. Customs duties and import taxes are generally not collected at checkout, are not included in the price shown, and are payable on receipt as described above. Your local customs office can tell you what to expect for your destination and order value.

If we ship your order from another region. Where we choose to ship your order from another region to get it to you sooner, we cover any additional import charges that arise from that choice. You will not pay more than you would have if the order had shipped locally. If a carrier bills you in that situation, email support@icontactcamera.com with the invoice and we will reimburse you.

Changing your address

If your order has not shipped, we can usually update the address. Email support@icontactcamera.com as soon as possible with your order number, the address currently on the order, and the correct address. Orders move into fulfilment quickly, so a change cannot be guaranteed once an order is placed.

Delivery issues and support

If you experience a delay, a lost package, or a customs hold, email support@icontactcamera.com with your order number and tracking number. While we are not responsible for delays caused by customs or local postal services, we will chase the carrier and help wherever we can.