Once your order ships, we email a shipping confirmation with your tracking number and a link to your order status page.
Where to find it
The link in that email opens a live order status page. Bookmark it — it updates as the carrier scans your parcel. If you have an account, sign in to see all your orders and their tracking; if you checked out as a guest, use the email link.
Can't find the email? Check spam, junk and promotions. Shipping confirmations often land there.
When tracking arrives
We process and ship Monday to Friday, excluding public holidays. Orders placed after hours, at a weekend or during a holiday are processed the next business day. Tracking is emailed once your parcel has been handed to the carrier.
Why it isn't moving yet
A tracking number is issued when the label is created, which is before the carrier physically has the parcel. Expect 24 to 48 hours before the first scan appears. An inactive link on day one is normal.
Gaps during transit are normal too. Carriers scan at set points, not continuously, so several days can pass between scans — particularly on longer routes, between facilities, or while clearing customs.
When to get in touch
If there has been no movement for several days and your parcel is past its expected delivery date, send us your order number and tracking number and we will chase the carrier.