We process and ship orders Monday to Friday, excluding weekends and public holidays. Orders placed outside business hours are processed on the next business day.

After it ships

You will receive an email with tracking information. Delivery time then depends on your destination, the shipping service selected at checkout, the carrier, and customs processing on international shipments.

Who carries it

We ship with major carriers including DHL, FedEx, UPS and USPS. Which one handles your order depends on the destination and the service selected at checkout, so we cannot guarantee a specific carrier in advance. Your shipping confirmation email names the carrier and includes the tracking number.

Duties and taxes

For international orders, customs duties, import taxes and VAT are set by your country and are payable by you on receipt. They are not included in the product or shipping price. Your local customs office can tell you what to expect.

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Email support@icontactcamera.com with your order number. A photo and/or short screen recording helps us a great deal. Registered customers get priority support and a faster first reply.