Before you return it, try this
A large share of returns we see are working cameras with a setup problem. These take a couple of minutes and are worth ruling out first:
- No picture at all? Check the arm is folded down — with it up, the Secure Switch cuts power to the camera and microphones. Then plug directly into your computer rather than a hub, dock or monitor port.
- Camera not detected? Close Zoom, Teams and any other video app first — only one can use the camera at a time. See My computer does not recognize the camera.
- Image soft or dark? Usually the lens, the lighting, or your meeting app compressing video. See blurry or out of focus and too dark or too bright.
- Arm the wrong length? That's a sizing question, not a fault — and usually an exchange rather than a return. See below.
If none of that helps, we'll sort it out with you.
Faulty product
If your product is defective, the remedy is a replacement, and we cover shipping both ways.
Email support@icontactcamera.com with your order number and what's happening. We'll run a quick diagnostic with you, and if it's a genuine fault we'll issue a return number and a prepaid label. Registered customers go to priority support automatically.
Please don't ship anything before contacting us — parcels that arrive without a return number can't be matched to an order.
Ordered the wrong model?
Our cameras are sized to your screen: ProMini for laptops, Pro for 20–30 inch monitors, ProXL for larger screens. It's an easy thing to get wrong.
Contact us before returning it. In most cases we can exchange it for the right model, which is faster than a refund and a fresh order. Tell us your screen size and we'll confirm which one fits.
Changed your mind
You have 15 days from delivery. Email support@icontactcamera.com with your order number and we'll reply with a return number and the return address.
Return shipping is paid by you. Send the product back complete — original packaging, manuals, cables and accessories — and in original condition. Where a product comes back damaged through use or with parts missing, a restocking fee or a deduction may apply to reflect the reduction in value.
Wrong item received
If we sent the wrong product, email us. We'll ship the correct item and cover all shipping.
Full terms
Warranty coverage, what's excluded, condition requirements, refund timing and your statutory rights are all set out in our Refund and Warranty Policy.
Questions? Email support@icontactcamera.com.