Order confirmation
First, check that your order was placed successfully. You should have received a confirmation email from iContact Camera.
If it's missing:
- Make sure you're checking the correct email address used during checkout.
- Look in your spam, junk, or promotions folder.
- If you still cannot find the confirmation email, reach out to us at support@icontactcamera.com, and we'll help locate your order.
Processing time
We process and ship Monday to Friday, excluding public holidays. Orders placed after business hours, at a weekend, or during a holiday are processed the next business day. Orders ship complete — we do not part-ship, so your order leaves once every item is ready.
Shipping and delivery times
Delivery time depends on which of our fulfilment centres serves your order. Your shipping confirmation email will tell you which carrier has it.
- Orders fulfilled within your region: standard delivery typically arrives within 3 business days of your order being fulfilled.
- Orders fulfilled from our Asia-based distribution centre: these ship within 2 business days of the order being placed, and transit takes an estimated 4 to 15 business days depending on your location and local customs processing.
- Business days do not include weekends or public holidays.
- You'll receive a shipping confirmation email with a tracking link once your order ships. Tracking updates can take 24–48 hours to appear while the carrier processes the parcel.
Customs, duties and taxes
For international orders, any customs duties, import taxes or VAT charged by your country are payable by you on receipt. These are not included in the product or shipping price. Your local customs office can tell you what to expect.
Partial deliveries
Cameras and lights may ship separately — cameras usually arrive first. If part of your order is missing, it may still be in transit. Check your tracking links, as each parcel has its own.
Delayed, lost, or stolen packages
- If your shipment has been stuck in transit for more than 10 days, contact us.
- If tracking says “Delivered” but you haven't received the package, check around your delivery area and with neighbours first, then contact us.
- If your package is lost or stolen, email support@icontactcamera.com within 7 days.
- We are not responsible for delays caused by customs or local postal services, but we will help you chase them where we can.
Changing your address or cancelling
Orders are sent for fulfilment quickly, so there is only a short window to make changes. If your order hasn't shipped yet, email support@icontactcamera.com with your order number as soon as possible to update your shipping address or cancel.
For any other tracking concerns, don't hesitate to reach out to our team at support@icontactcamera.com.