Intrado

Intrado’s global technology and communication services are built on precision, clarity, and connection. For IT managers, the shift to hybrid and remote work made one thing clear: consistent, high-quality communication is non-negotiable. But for professionals who rely on large primary monitors for daily tasks, standard webcam placement created an invisible wall between them and their virtual counterparts - literally looking over people’s heads during meetings.

The Challenge of Eye Contact with Large Monitor Setups

Modern workstations are optimized for productivity, but not for face-to-face connection. With webcams often perched above high-resolution, oversized monitors, video calls lack one vital human ingredient: eye contact. This misalignment makes it difficult to build rapport, reduces perceived attentiveness, and can subtly erode trust in client and team interactions. For IT professionals, whose roles hinge on both technical expertise and effective communication, this disconnect presents a real obstacle.

I have a station for daily work and my primary monitor is large. I am always looking up to see my Zoom meeting attendees. This iContact Camera Pro solves the natural eye contact issue and is more advanced than I was expecting.

Information Technology Manager, Intrado

Why Eye Contact Matters in IT and Team Communication

Strong eye contact isn’t just about appearing attentive - it drives results. Studies show that it improves task performance by up to 39% and enhances information recall by 23%. In a field like IT, where precision, collaboration, and clarity are essential, those numbers have meaningful impact. With the iContact Camera Pro, IT leaders can maintain a natural line of sight, even with large displays, allowing conversations to feel direct, focused, and fully human.

Eye contact improves task performance by up to 39% and boosts recall by 23%.

A Simple but Powerful Upgrade for IT Professionals

The iContact Camera Pro offers a plug-and-play solution that fits easily into any tech-forward workspace. No special installation, training, or adjustment period - just high-quality hardware that delivers immediate improvements to virtual communication. For Intrado’s team, that’s made every call feel more personal and effective. As teams continue to rely on video calls for everything from daily standups to high-stakes client presentations, small upgrades like the iContact Camera Pro can make a big difference. For the IT professionals at Intrado, it's become an essential tool for fostering deeper connections and driving better outcomes - one clear, confident conversation at a time.